It is not a secret
that we live in a mobile-focused world, with the latest stats suggesting that
over 5 billion people on our planet own a cell phone. As a matter of fact, the
reliance on mobiles in the next few years is expected to keep growing, as more
and more individuals are getting access to the latest technologies. And
although marketing via social media platforms is gaining so much attention
lately, there will always be pros and cons for every single marketing option.
That is exactly why, a successful business should make sure of reaching out to
customers and potential ones, via every possible way, including SMS Marketing
and bulk SMS.
Keeping that in mind,
here are 7 reasons why you should introduce SMS Marketing and especially bulk
SMS to your marketing strategy:
- SMS messages typically have higher opening rates:
According to a recent
study by American technology news magazine 'Cellit', SMS messages have 8 times
the response rate of an email. In other words, sending an SMS increases the
chances of reaching your message to the customer by 8 times. The same can be
said when comparing SMS Marketing and bulk SMS messages to posts on various
social media platforms, from Facebook, to Instagram, to Twitter et al. How
often does the average user ignore such posts, either because they are not
catchy enough, or too long to read, or perhaps because she/he is not in the
mood?
On the other hand,
when a potential customer receives an SMS, she/he will almost certainly open it
and take the time to read it, as SMS is by nature more engaging, despite being
an old-school way. The messages are usually short and straight to the point.
This is what most users want nowadays, as all scientific studies prove that
this generation is becoming lazier in terms of reading and concentration. Let's
be honest, each one of us can relate, right?
- An SMS is by nature less annoying than an email:
Your email inbox is
very precious to you, especially if you are looking for relevant information
related to a potential job interview, a new tech-product that is set to be
released, information regarding your payments from the bank, or for any other
reason. Imagine when at the end of the day, you login to your email, open your
inbox and find out that you have 15 unread messages. It gets even worse, when
you literally have no interest in 90% of them. You know what comes next?
Exactly, unsubscribing. It is very common for users to unsubscribe from emails
that keep spamming them with irrelevant information. However, stats show that
with every 1000 SMS being sent, only 37 have led to unsubscribing, at a very
impressive rate of merely 3.7%.
- Cost-effective:
An SMS marketing
strategy is indeed cost-effective. If we compare how much money it costs to
send an SMS against how much it does for promoting a Facebook post or buying an
ad spot, we can notice how much cheaper the former is. By saving money, any
business or agency can take advantage in various ways: such as paying higher
salaries to its employees and therefor becoming a more attractive destination
for potential candidates, or by even dedicating a higher budget to train new
employees. These are few of many ways to benefit from reducing costs and saving
budget.
- Mobile-friendly:
If we look back a
couple of years ago, we can remember how dominant Nokia was in the mobile
industry. So was Blackberry. But when you don't catch up with the latest
technology, you are usually left behind. There is no room for time-wasting in
today's very demanding market. Your customers will never be loyal for you, at
the expense of their personal interests. When a company fails to match its
clients' needs, they will go somewhere else.
The same can be said
about marketing agencies that are not mobile-friendly today. More and more
people are doing their business operations via mobile. While using SMS
Marketing and bulk SMS isn't the only mobile-friendly strategy of reaching out
your potential customers, it is certainly one of the most important ones.
- SMS Marketing and bulk SMS are compatible with other
marketing strategies:
If a firm uses SMS
Marketing in order to communicate with clients, it does by no means prevent it
from using other platforms at the same time. As a matter of fact, they can
complement each other, helping the business reach its full potential and attain
as many potential clients as possible. Why reach 70% of people when you can
work a little bit harder and reach the maximum by simply introducing SMS
Marketing and bulk SMS?
The success of a
business should never be limited to making more profit than loss. A leading
company must optimize its business operations and take as much advantage as
possible of all its resources. If you are satisfied with mediocrity, you will
find yourself thrown out of the market in the blink of an eye - as was the case
with former famous gaming console 'Sega'.
- SMS Marketing and SMS Bulking can strengthen customer
engagement:
There is always a
special feeling of intimacy when a client receives an SMS. It is something very
intimate, that makes her/him feel valued and important. While it is well-known
among anyone familiar with technology that these SMS messages are programmed
and sent based on a huge database that companies already possess, many clients
fail to acknowledge this fact, and fall for the intended trap.
"Hey look, they
sent me their birthday wishes! They remembered me even before dad."
That SMS was
most-probably automated, but it's always a nice way of contacting customers. If
not for a direct call to action, then at least to help create a solid bond between
a business and its current clients. Because as we said earlier on, nothing
lasts forever. Not even Lionel Messi and Cristiano Ronaldo's dominance on the
Ballon d'Or!
- Quick delivery:
A user may not even
login to her/his Facebook account for a whole day, in case the schedule was
busy. Or a user may login to Facebook but forget, or be lazy enough, to
navigate throughout his timelines on other platforms such as Instagram and
Twitter. Of course some may have the time for it, but the majority of the users
who make an action that is profitable for businesses, are usually the elder,
who are working for a long duration and do not have enough time to spot on all
your notifications.
Meanwhile, a catchy
SMS about an upcoming promotion or about the arrival of a new rare product in
the market with the relevant websites next to it, could certainly grab the
attention of the ones who would be interested. It is also worth noting that
users tend to receive a much higher number of emails per day, than SMS messages.
This is especially the case for businessmen who are always busy responding to
emails related to work. You can bet that there is a high possibility, this
email about the promotion could easily get lost in between all these
notifications.
To conclude, a successful
business has to keep up with the pace of technology. The ideal situation is to
combine all the useful marketing tools together, rather than putting all your
efforts on social media, or only on SMS Marketing and bulk SMS. All of them are
compatible. An SMS can even help you target new customers, win their interest,
and end up linking them to your website or your social media platforms. This
would be the perfect scenario.
In a decade from now,
there could be new marketing tools that emerge and take the spotlight away from
current ones, or to the least, make them much less relevant. This is why
technology is about keeping up with what's going on. You can never rule out any
possibility, you should always be open for evolution and for implementing new
ideas. This is the difference between huge corporations like Apple, that are
never satisfied with what they have achieved, and continue to be innovative and
proactive. But for the moment, SMS Marketing and bulk SMS remain vital for
every business.
1 comment:
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